From: Netflix on Wed, Aug 05 2009 11:45 PM

Southwest Airlines employees reflect on some of their most memorable experiences on the job, including a once-dowdy professor’s amazing before-and-after transformation at the hands of a perfect stranger, a former beauty queen.

From: Netflix on Wed, Aug 05 2009 11:45 PM

Harried Southwest Airlines employees handle a trio of delicate first-class dilemmas: One passenger shows up drunk for a 7 a.m. flight, another smells so bad of body odor that he isn’t permitted to board the plane, and a corpulent third is too big for one seat.

From: Netflix on Wed, Aug 05 2009 11:31 PM

Protective Southwest Airlines employees keep an eye on a 10-year-old boy on his first unaccompanied flight. But can they help a harried mom and her children who’ve missed their flight make their final destination to San Diego?