From: iTunes on Sat, Feb 05 2011 8:18 PM

On Dec. 21, 2010, American Airlines stopped selling its tickets through online travel distributor Orbitz Worldwide Inc. to implement its own system, Direct Connect. The move would enable American to provide its fares and other service options directly to online travel distributors. The result? L...

From: iTunes on Sun, Jan 16 2011 2:32 AM

In Chapter 8 of 16 of his 2010 Capture Your Flag interview with host Erik Michielsen, online media sales executive Geoff Hamm shares how he navigates political climates in large Internet companies. Hamm learns to practice patience and prioritize understanding another’s point of view. He assumes ...

From: iTunes on Sun, Dec 12 2010 9:52 PM

Orbitz Worldwide, a leading online travel company, uses RightNow to maintain very high levels of customer satisfaction while controlling our costs. With RightNow CX, Trish Simmons, Senior Director of Global Customer Experience at Orbitz Worldwide, increases customer satisfaction, customer retent...

From: iTunes on Thu, Mar 12 2009 6:24 AM

Brian Rittenberg, customer experience analyst at Orbitz, describes how the online travel provider keeps customer service a priority during tough economic times. For More Information: www.1to1media.com